Jennifer Roberts
Use a Triple-Threat Toolkit to Increase the Impact of Your Business/Nonprofit
Marketing gets the lion’s share of the credit when it comes to increasing sales. It’s the go-to word when a business or nonprofit leader...
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Be the Boss of Your Brand Blog
Jennifer's Marketing, PR, and Communications tips so you can share your passion with the world
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Jennifer Roberts
- Mar 23, 2022
- 4 min
One Thing You Can Do Tomorrow to Attract New Clients – Tell Your Story
In business today, it’s not enough to offer a great product or service. People want to be inspired by you. When your customers or...
Jennifer Roberts
- Mar 16, 2022
- 3 min
One Thing You Can Do to Attract Future Clients - TEACH
We are all looking for things we can do to attract people to buy what we are offering. That is what it means to be in business. Even if...
Jennifer Roberts
- Mar 8, 2022
- 3 min
The Number 1 Mistake I see in Marketing
The number one mistake I see in marketing and communications in business and nonprofits is not truly understanding your customers. Sadly,...
Jennifer Roberts
- Dec 31, 2021
- 4 min
Execute and Plan with Confidence
Are you a planner? Would you call yourself a perfectionist? Do you like to learn? I’m a yes to all three of those questions. I don’t...
Jennifer Roberts
- Dec 9, 2021
- 5 min
Be the Face of Your Brand - Part 2
“I hate having my picture taken!” “The least favorite thing I do for work is presentations.” “I’m not good at talking on camera.” If...
Jennifer Roberts
- Dec 2, 2021
- 5 min
Be the Face of Your Brand - Part 1
Standing in the spotlight is hard for most of us. Even celebrities or people that are the focus of attention for a living tell stories...
Jennifer Roberts
- Nov 25, 2021
- 3 min
Be a Trusted Guide
Hi there! People are constantly looking to work with and do business with people they know, like, and trust. It’s an essential part of...
Jennifer Roberts
- Nov 18, 2021
- 4 min
5 Tips on Communicating Clearly with Customers Through Marketing
Hi there! Have you looked at a product or heard about a service and not understood how it works or why you need it? That is a lack of...
Jennifer Roberts
- Nov 12, 2021
- 4 min
Understanding Your Customer
Welcome to week two of this educational series on Being the Boss of Your Brand! I'm Jennifer Roberts, and I'm taking the rest of this...
Jennifer Roberts
- Nov 5, 2021
- 3 min
What does it mean to Be the Boss of Your Brand?
Being the Boss of Your Brand is a phrase I use a lot in my business to help leaders uncover what they need to do to put their best foot...
Jennifer Roberts
- Oct 28, 2021
- 3 min
Creating a Customer Service Culture that Sticks
So, you are focusing on customer service for your team. Awesome! You have the Customer Service standards and invest in training the team....
Jennifer Roberts
- Oct 21, 2021
- 5 min
Seven Key Steps to Teaching Customer Service Standards
We are focused on Customer Service this month of October, and this week’s topic is focused on how to teach your team their new customer...
Jennifer Roberts
- Oct 14, 2021
- 6 min
Creating Customer Service Standards for Your Organization
If you are on a journey to create a better customer experience for your business or nonprofit – you are in the perfect place for your...
Jennifer Roberts
- Oct 7, 2021
- 4 min
Why do some businesses give excellent customer service and others don’t?
Have you ever wondered why you have a great experience at some businesses and others –fall flat? Or even worse – have lousy customer...
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