So, you are focusing on customer service for your team. Awesome! You have the Customer Service standards and invest in training the team. Now – how do you make a Customer Service Culture stick for your team? That is what we are talking about today in part four of a four-part series on customer service in October. I’m Jennifer Roberts, and I'm the owner of Back Porch Communications – so far this month we have talked about: 1. Why some businesses are known for customer